Store Policies
Satisfaction Guarantee
We stand behind everything we sell. If for any reason you are not satisfied with your purchase, simply return the item within 14 days and we'll replace it or give you a refund. Please read "Returns" below for more information.
Kid's Bike Trade-Up Program
Bicycle must be deemed "Youth", "Child", or "Kids" from the manufacturer, and be purchased new, from Lowcountry Bicycles inventory (special orders acceptable).
Bicycle must be traded within three (3) years of original purchase date.
Bicycle must be in good mechanical condition with all original equipment (Training wheels, kickstands, fenders, etc.).
Value will be determined using publicly available sources at time of trade in, and eligibility is not guaranteed.
In store credit will be given, and must be used within one (1) month of trade in date.
In-Store Pickup
In-store pickup is free for all items, including bikes. Most orders will be ready within one business day. Please keep in mind that some items may require additional processing time for ordering or assembly. We will contact you as soon as your order is ready.
If you need an item right away, please call us to confirm availability before coming into store. Unless special arrangements are made in advance, orders need to be picked up within 14 days or a 10% restocking fee will be charged.
Information Security
We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts all of the information you provide to us and prevents outside parties from being able to "see" your transaction information. When your account information is displayed on your screen, we only display the last five digits of your credit card numbers. You also have the choice of whether or not to save credit card information with us in your Online Account.
We sometimes use other companies (third-party service providers) to perform functions on our behalf. Examples include fulfilling orders and shipping packages. They need access to some personal information in order to perform their duties but may not use this information for other purposes.
Returns
If you are not satisfied with your items, we will refund the original amount within 14 days of your purchase for items returned in new condition. Merchandise returned that appears used may be subject to a restocking fee.
All bike sales are deemed final.
All labors and services are non-refundable.
Defective items may be subject to warranty with manufacturer. Please bring defective items in to discuss warranty options.
Prices and Information
Our website is intended to help you. We make every effort to maintain current, accurate prices in our online catalog. And we strive for similar accuracy and timeliness with the other information we offer here. However, inventory or pricing errors may occur, and we reserve the right to decline or cancel any orders where discrepancies in price or stock status exist, regardless of the source of the error. We will do our best to contact you before canceling orders. We appreciate your understanding and apologize for any inconvenience. Please bring any errors you find to our attention on your next visit or by calling or emailing us. Thank you!